My Ypeople journey

Head of Services

What is your role?
I’m a member of the Ypeople Leadership team, and as Head of Services it is my responsibility to ensure all of Ypeople’s services are providing high quality support to the people we work with.

What are the responsibilities?
Being Head of Services I oversee the work done by all of our teams across Scotland. It’s a diverse range of work, from supporting people experiencing homelessness, to counselling and mentoring for young people and many others. With such a broad range of work it’s vital that I ensure everyone’s voice is heard. It’s my job to make sure I consider all points of view which includes our staff, the people we work with, board members, commissioners, regulatory bodies and other members of the Leadership Team.

Why did you choose Ypeople?
I started working with Ypeople 20 years ago, and the organisation has changed and grown a lot since then. I always had a real interest in community activism, I was a member of my local Community Council and a volunteer with different organisations. One day I learned about a new homeless support service in Pilton who were looking for people like me to join the team. I thought I would give it a try and I loved it.

What have you learned?
I’ve learned how resilient people are, I’ve seen that people can and do change. Relationships matter, and building strong ones is vital to the work that Ypeople do. Most importantly, values aren’t just words; they are who are and what we do.

“It’s been the most rewarding organisation to work for, no two days are the same, its challenging, eventful and worthwhile. I can’t think of anything else I would rather do, or other people I would want to work with.”

My Journey

Casual Worker
Support Worker
Project Manager
Service Manager
Operations and Business manager
Head of Services
Current role