@human_or_am_i Hello again, It wouldn’t be appropriate for us to comment on someone’s personal circumstances so publicly. If you could send us more information about what has happened either privately here or to the email address above then we will absolutely investigate this further.
@human_or_am_i Hi there, for any complaints or concerns you can email email@example.com
We will send out a form to ensure we collect all the necessary information we need to investigate further. If you have any more questions please feel free to message directly!